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Chat, e-mail or ring support any hour of any day, because our team answers 24 hours a day, 7 days a week in your own time zone.

Get Help Now Licensed and encrypted
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411,256 A$
2,271 Players online
Gaming Control Board Curaçao OGL/2015/1269/179
Average withdrawal in 8 minutes, up to A$74,000 per transaction
TLS 1.3 encryption and QUINEL dispute resolution
Uptownpokies Casino Support Lines

A Human On The Other End In Minutes

We built every route around one rule: a real person, not a queue that loops back on itself.

Minutes, Not Days
Mid-question and want an answer while the screen is still open? Live chat suits quick account checks and bonus queries, and someone typically replies within five minutes.
Start Chat
Send The Details Instead
Longer stories with screenshots attached travel best by e-mail to [email protected], and a typical reply lands in about two hours, day or night.
Write To Us
The Direct Phone Line
When it cannot wait, ring +61 2 6007 7187 and speak to a person, with calls usually picked up within one minute, all hours, AEST.
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Late Night In Sydney, Someone Still Answers

Nobody should wonder whether help is awake, so here is everything a player in Australia needs before the first message.

How To Reach Us

Australian Phone+61 2 6007 7187
Support Time ZoneAEST
Languages SpokenEnglish, French, German, Norwegian
Support E-Mail[email protected]

Who Watches Us

Regulator And LicenceGaming Control Board Curaçao, OGL/2015/1269/179

Getting Help

Gambling HelpGambling Help Online, Lifeline Australia, National Self-Exclusion Register
Complaint Path

A Fair Hearing Beyond The First Reply

Worried a bad answer is the end of it? Here is the full chain of appeal, in order.

Before And After The First Reply
By the first reply, lay out what happened, your account email and any reference you already hold, so support can trace the whole case in one pass.
Note The Reference Number
Fine details matter here: state the outcome you expected and when it went wrong. Support logs the case and returns a reference number you keep.
Before A Manager Reads It
Once the reference is open, ask for the manager review in writing and explain why the earlier answer missed the mark, so the file goes up a level.
First A Reference, Then A Regulator
Should the manager review still leave you unhappy, the Gaming Control Board Curaçao takes the case, with your reference and the written replies attached.
Skip The Wrong Queue

Land In The Inbox That Can Fix It

One address per job means your message reaches the team that owns the answer, the way we handle every request.

Account Desks

General support[email protected]
Verification and KYC[email protected]

Money Desks

Deposits and withdrawals[email protected]

Other Desks

Complaints and escalations[email protected]
Privacy and data requests[email protected]
Business and partnerships[email protected]
No Dead Line

Short Waits, Every Day

Late night in Sydney or dawn in Perth, this is the moment you need to know who answers.

Live Chat

Chat Hours24 hours a day, 7 days a week
Chat First Reply5 minutes
Hours Measured InAEST

E-mail

E-mail Address[email protected]
E-mail Reply2 hours

Phone

Phone Number+61 2 6007 7187
Phone Wait1 minute

Coming To Us With A Question?

Setting these out before you write saves at least one round of questions.

  • Your registered e-mail address
  • The transaction reference or time
  • A screenshot of the issue
  • Your verification documents if pending
  • A short summary of the problem
Full Article
Six Checks In One Place

Who Holds The Licence?

Reading this through, you will have checked the company, the licence and where to write.

Company

Legal NameUptownpokies Casino N.V.
Company Number805578 (Curaçao)
AddressDr. M.J. Hugenholtzweg, Willemstad

Licence

RegulatorGaming Control Board Curaçao
Licence NumberOGL/2015/1269/179

Written Contact

Support E-mail[email protected]
Uptownpokies Casino Support FAQ

What Do Most Players Ask First?

The worries that keep players waiting disappear once these short answers land.

trustDo I need to explain myself to close my account?+
No reason is required, and you can shut it down whenever you like. Ask support through live chat or email and the team closes it. Any balance is returned to you first.
trustWhen are replies available in other languages?+
Around the clock, staff reply in English, French, German and Norwegian. AEST is your reference point for the desk at any hour. Switch language whenever the reply arrives in one you did not expect.
trustWhat if I cannot recall which email I signed up with?+
Confirmation of your email address plus your full name is usually enough to find you. Photo identification comes in later only when verification is due. Nobody on the team needs your password.
trustWhere do I turn on a public holiday night?+
Desks here run 24 hours a day, seven days a week, so a Sunday night question still gets an answer. Night or weekend, someone is on in AEST. There is no queue that only opens on weekdays.
trustWhat happens when the first answer is not good enough?+
Say so plainly and ask for it to be escalated, because complaints go to support before anyone else. If the reply still misses, the same matter goes to the Gaming Control Board Curaçao. Keep the email trail as you go.
trustDo I need to check the licence before playing?+
Credit sits with the Gaming Control Board Curaçao under license OGL/2015/1269/179. Uptownpokies Casino N.V. holds it, and the registration number is 805578. Nothing on this page replaces those records.
trustWhat if I want my data erased?+
You can ask for a copy of everything held about you, or request deletion, through the privacy inbox. Expect a reply within a normal working span. Where rules require retention, the team will explain the limit.

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